It might happen that you set some campaigns and start running them but no emails are being sent or the Send Now button is inactive. There are a few reasons for this, and here are some details you should check to prevent this issue: Make sure the conditions in Recipients […]
You might encounter the following situation: created a segment and a newsletter campaign with the same conditions and there is a difference between the user count number. Example: As you can see there is a small difference between the two. The reason is because for each campaign type we add […]
Our system usually sends emails with a rate ranging from 30 emails/second up to 200. If you use external service providers (Amazon SES, SMTP, SendGrid) make sure they support receiving requests up to this limits. For Amazon SES you can read about sending limits here: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/increase-sending-limits.html
For push notifications to be sent you need to have user permission (Campaigns -> Push -> Permission). The permission is given to a specific domain name and can be asked only once (per domain). If user denied it, you can’t ask him again for that domain and the only way […]
Push campaigns are a new way of reaching your users, even if they are not online on your website. This is a new technology and is currently available in Firefox, Chrome and Safari (not supported by us for now). We will continue to include any new browsers as soon as they […]
Unique coupon codes can be sent automatically to users in transactional campaigns only. The reason to only have them only in transactional campaigns are two: sending unique codes makes sense for ongoing campaigns, that are running for a longer period of time having them in bulk campaigns (recurring/newsletter) have the […]
This is a dedicated page to guide you through all our features and setting things up for your account. Page is made of 4 sections, to guide you from start to understanding all our marketing automation features: Getting started Account setup Learning and tutorials Improving results Getting started A list […]
Our integration apps include: Shopify – please see this article Bigcommerce – Install If you can’t install these apps, please get in touch so we can help you out.
Our integration modules are built by our partner company vtcdn.net: Prestashop 1.5/1.6 – Download module Opencart 2.1+ – Download module Magento 1.9 – Download module Woocommerce – Download module WordPress – Download module If you have issues installing the modules or afterwards, please get in touch with us.
To protect existing accounts from the risk of degrading the quality of our sending IP’s, we’ve introduced initial sending limits. Do not import emails that you don’t have permission to send to! Those limits only apply for newsletter and recurring campaigns. Initial sending is up to 1000 emails. If everything is […]