The most used transactional email is used to recover abandoned carts. But what happens if user opens and clicks on that email, but when coming to your website the cart is empty? Well, that’s a lost client. But using our solution you can rebuild carts right from the link in the […]
How to identify/send authenticated users to the application?
By default we identify user who log into their accounts automatically. However this is not possible all the time, mostly because of credentials saved in the browser, or usage of extensions like LastPass or 1password. To circumvent this potential miss of real users who are logged in into their account you […]
How to import users and segment them afterwards
The easiest way to import email address and segment them afterwards: 1. Import from CSV file, Mailchimp or copy/paste Click here to see how to import users 2. Below the import section, add a tag like in the image below. 3. Use the same tag for segmenting the users:
How campaign tags work
On campaigns list page, for every campaign you can add a maximum of 5 tags. Click on and then click on Edit tags. Tags allow you do group similar campaigns, to view grouped reports and to limit sending of emails.
How Sending Limits work
We’ve introduce Sending Limits to help you better control the number of emails a user receives in a specified time-interval. From Users -> Limits you can set these limits like the following: Campaign Types Limits For campaign types (transactional, recurring and newsletter) you can set the maximum number of emails […]
How to resend a newsletter to people who did not open?
So you want to send an email again to people who did not open one of your emails. So you can always do this in 2 easy steps: Duplicate sent campaign From campaign list go to tools (from the right) and select Duplicate. Segment the recipients Edit the new campaign. […]
How to resubscribe an user?
If an user has unsubscribed or your defaults are set to false, you can subscribe an email address by the following methods: From site javascript: Based on this article, there are javascript events you can send to our servers from your website. Send us the email address of the user […]
Custom URLs for public links
Using custom links you’ll be able to have pages on any subdomain of yours: subscribe and unsubscribe page; email previews user profile page landing pages surveys By default you account links will work on a subdomain of your agency: pages.company_name.com/your_shop.com/ To setup custom links for your account you need to edit […]
How do I export users ?
Users can be exported using segments, from Users -> Segments Add desired user conditions and activity to the segment, and click Save Go to Export tab to either download a CSV file or automatically export to a FTP server. Configure a FTP server before if you need to. Select user […]
API overview
Our API is currently limited to adding/editing users and attributes for your account. Before using API please ask your account manager to enable it. API endpoints Current endpoint is available at:https://api.vtcdn.net/v1/ API Conventions API versioning is handled using a major version number in the URL, e.g. /v1/endpoint URL paths, URL […]