After having our web push solution installed by many of our customers, here are the most common issues found when installing those:
- Public files are not available in the browser.
- Make sure the 2 files are uploaded to the server and are publicly available
- Enable Push notifications from our dashboard and purge cache.
- Goto Campaigns -> Push
- Push notifications only work with the following requirements:
- https must be enabled for your domain
- your browser is not in an incognito mode
- Chrome, Mozzila and Microsoft Edge browsers
- Your browser is not in an incognito mode
- You must have a normal browser window
- You already granted notifications or you have the blocked
- Set those to default by clicking on the left side of the browser address bar
- Check it by entering the following command in browser developer console, which should return “default”: _vtsdk.User.context.session.pushStatus
- Widget display (prior to asking for browser push) was already displayed or conditions are not valid
- Open browser developer console and run the following command: _vtsdk.webpush.askPermission()
- Standard browser notification permission widget should be displayed, asking you to confirm
- Logo image is not showing up
- URL of the logo must be over https
- on mobile, the logo is set not to be displayed, because of the small screens